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Упатства
Гостин

Најдете го износот на повратни средства пред или по откажувањето

In most cases, your refund amount depends on your reservation’s cancellation policy and when you cancel.

You can find the refund amount and cancellation policy specific to your reservation by starting to cancel your stay or your Experience.

You can also learn about the cancellation policy for your reservation by going to Trips and selecting your trip, or by reviewing your reservation confirmation email.

Pay over time with Klarna

For residents of the USA and Canada we are introducing two new ‘pay over time’ payment plans from Klarna. Klarna accepts all major debit and credit cards–like Visa, Discover, Maestro and Mastercard. Prepaid cards are not accepted.

Learn more about Pay over time with Klarna.

More info

  • Part payment: If you’ve only paid for part of your stay up front, your refund amount may be less than you expect, and will never exceed what you paid
  • Refund timing: It is most likely that your refund won’t arrive right away, even though we send it as soon as you cancel
  • Cancellation cutoff times: Cutoff times are in the trip’s local time
  • Coupons: Coupons are non-refundable
  • Service fees: Service fees for stays are non-refundable if you cancel after your reservation’s free refund period ends

Special cases

You may be entitled to a full refund or one larger than the standard refund of your Host’s cancellation policy if:

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